Service Agreement

DevelopWay has more than 8 years of solutions software experience

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Service Agreement

 PRICING POLICY
 
  • After having the final requirements, we estimate the execution period and the price based on the actual work involved. We do not give an irrational estimation.
  • If you are collecting proposals to take your decision based on price only, you will be better off dealing with another company. We offer a different quality and a different level of service.
  • You should not disclose the details of our offer to any party.
  • In mega projects, payments are tied to deliverables.
 
WORK EXECUTION POLICY
 
  • We spend enough time with you in the analysis phase to come up with the best possible features.
  • If the project turns to be huge, we prefer splitting it into smaller phases. This allows for faster launch and less cost.
  • As soon as we begin working on the project, we cannot make any modifications to the original requirements document. If you have any additions or modifications, you can prepare a document for the new phase. This way, we can deliver the project during the promised period and for the agreed price.
  • You will always be included in the development process to review the work early.
  • We do not give excuses for delays or problems. You get what you deserve.
 
AFTER SALE POLICY
 
  • We offer the needed training to your staff so that they can use the system efficiently.
  • We offer a lifetime warranty against programming and design bugs. Once a report is received, we start working on fixing it immediately (except in weekends and in holidays).

 




Sara Abdo
DevelopWay Team
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